🌿 Return & Refund Policy
We want you to love every product you receive. If something isn’t right, we’re here to help.
📦 Return Window
You may return unused and unopened products within 7 days of the delivery date for a full refund (excluding shipping fees).
💳 Refund Processing
Once your return is received and approved, please allow up to 10 business days for processing.
Refunds may take 3–10 business days to appear on your original payment method, depending on your bank.
🚫 Items Not Eligible for Return
- Opened, used, or altered products
- Gift cards, promotional samples
- Final sale items
- Products returned without original packaging (boxes, labels, receipts)
- Items reported as damaged after 48 hours of delivery
📍 Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
❗ Damaged or Incorrect Items
If your product arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with a photo of the item and your order number.
✉️ Contact Us
For return requests or questions, email us at:
[maplelle.store@gmail.com]